LEGAL STUFF     Back

The Legal Stuff...

A 50% cancellation fee will be charged for any cancellation once a confirmation email has been sent to you by Allfun unless you arrange directly with Sheena.  

The reason for the cancellation fee is our staff are paid per castle booking and if hirees don't pitch up to collect, the staff still expect payment as they have washed, packed, checked and readied it for collection. This is impractical to expect that Allfun carries the loss of business.

Party date change...

I understand that sometimes party dates have to change due to unforseen circumstances.  Should you continue to use Allfun for an alternate date, the 50% cancellation fee will be waived for that booking only.  Please contact Sheena directly to consider alternate arrangements.   

Sheena can be reached at antoinette.allfun@gmail.com or on +27 11 7921094 or 0825742574 (voice mail activated).  Please do not leave messages with other staff members as these sometimes do not reach her thus STILL making you responsible for the hire fee.

Due to the weather...

We love 'em, we ignore 'em but we still rely on their expertise!  This business is very dependent on the weather and as we know, no-one yet controls it!  

However to get a weather forecast for the weekend's weather click here to go to the South Africa Weather Bureau.

Should you decided at the last minute to cancel due to the weather, you are still responsible for 50% of the hire fee.  PLEASE notify Sheena directly to consider alternate arrangements.   

Sheena can be reached on +27 11 7921094 or 0825742574 (voice mail activated).  Please do not leave messages with other staff members as these sometimes do not reach her thus STILL making you responsible for the hire fee.

Due to situations beyond your control...

These do happen from time to time and they will only be accepted should you contact Sheena directly.  It will be assessed on its own merits and should not be automatically accepted that the 50% cancellation fee will be waived.   

Sheena can be reached on +27 11 7921094 or 0825742574 (voice mail activated).  Please do not leave messages with other staff members as these sometimes do not reach her thus STILL making you responsible for the hire fee.

Credits...

These will be carried over for a 6 [six] month period and will require a new booking form to be completed as normal.  They will NOT override any pre-existing booking and Allfun cannot guarantee that the castle type or price will be the same.  Only emailed credits will be honoured.

 


If you have any problems, please phone on +27 11 7921094 or email on antoinette.allfun@gmail.com